Refund Policy

Last Updated: October 11, 2025

This Refund Policy applies to all products and services offered by Zepro, a trading name of Turbo Platforms Ltd, registered in England and Wales.
Our goal is to ensure clear communication and transparent expectations for all clients using our digital products, app development services, and subscription platforms.

Registered Business Address:
Turbo Platforms Ltd, 34–35 Hatton Garden, London EC1N 8DX, United Kingdom
Mailing Address: Turbo Platforms Ltd, 86–90 Paul St, London EC2A 4NE, United Kingdom
Contact: legal@zepro.tech
, support@zepro.tech

1. General Policy

All payments made to Zepro (Turbo Platforms Ltd) are strictly non-refundable unless otherwise stated in a written agreement.
By purchasing or subscribing to our services, you acknowledge that once payment is made, it cannot be reversed or refunded due to the nature of digital work, software deployment, and resource allocation involved in our process.

2. Scope of Refunds

Refunds are not available for the following categories:

Digital services, including app, web, or software development.

Monthly subscriptions or recurring service fees.

Setup fees, consultation, or customization work.

Domain registrations, hosting plans, and integrations with third-party platforms.

Completed or partially delivered projects, including those under revision or maintenance.

Refunds may only be considered under exceptional circumstances, such as:

Duplicate payment charged to the same order.

Proven technical error on our payment gateway.

Failure to initiate a project after full payment (only before commencement).

All refund requests are subject to verification and approval by our Accounts and Legal Team.

3. Refund Request Procedure

To request a refund (where applicable), please:

Email us at legal@zepro.tech
or support@zepro.tech
within 7 days of payment.

Include your invoice number, payment receipt, and detailed reason for the request.

Allow up to 14 business days for our team to review and respond.

If approved, refunds will be processed to the original payment method used during the transaction.

4. Project Cancellations

If a project is cancelled by the client after initiation:

All advance and milestone payments made are non-refundable.

The client will be billed for any work completed or resources allocated up to the cancellation date.

In the event of client inactivity, delay, or non-response exceeding 15 business days, the project may be considered closed and payments forfeited.

5. Chargebacks and Disputes

Raising a chargeback or payment dispute without first contacting our support or legal department violates these terms.
Any such action may result in suspension of ongoing services, project termination, and legal recovery proceedings under UK commercial law.

We always encourage resolving any billing concerns directly with us through our official channels.

6. Subscription Cancellations

If you are subscribed to a monthly or annual plan:

You may cancel your subscription anytime by notifying us at support@zepro.tech
at least 7 days before the next billing cycle.

Cancellation stops future payments, but previously paid invoices remain non-refundable.

Service access will remain active until the end of the current billing period.

7. Non-Delivery of Services

If a service or project has not been initiated or delivered due to our fault (e.g., no communication or delay beyond 30 days without valid reason), you may be eligible for a partial refund or service credit after review.

8. Amendments to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected by the “Last Updated” date above. Continued use of our services after changes indicates acceptance of the revised terms.

9. Contact Information

For refund-related questions, contact:
Turbo Platforms Ltd
34–35 Hatton Garden, London EC1N 8DX, United Kingdom
Email: legal@zepro.tech

Support: support@zepro.tech